Refund and Return Policy

To maintain fairness, efficiency, and transparency in our operations, the following refund policy applies to all services and parts provided:

1. Refund Eligibility for Cancellations

Refunds are only available for appointments cancelled more than 24 hours before the scheduled service time.

2. Refunds for Parts with Restocking or Return Fees

Any parts eligible for return that carry manufacturer or supplier restocking fees or return fees will be refunded minus those applicable charges. Customers are responsible for all restocking or return fees.

3. Cancellations Within 24 Hours

If an appointment is canceled less than 24 hours in advance, or if our technician arrives on-site and is unable to perform the service due to customer-related issues (no access, vehicle not present, etc.), the customer will be charged Minimum Fee:

Minimum Fee = service-call fee, plus one (1) hour of labor (based on the current service call fee and hourly labor rate at the time of the scheduled service).

Refunds will be issued only after deducting these required charges.

4. No Refunds After Parts Are Installed

Once any part has been installed, it is no longer eligible for a refund under any circumstances.

5. Labor Is Non-Refundable Once Performed

All labor performed—whether diagnostic, repair, or other service—is non-refundable once provided.