Cancellation Policy
24-Hour Cancellation Policy
To ensure Precision Diesel can efficiently serve all customers and properly schedule our mobile repair technicians, the following cancellation policy applies to all confirmed and approved estimates, service orders, and appointments:
1. Required Notice
Same day services cannot be cancelled once approved. Cancellations must be made at least 24 hours prior to the scheduled service time.
2. Late Cancellation or No-Show Fee
If an appointment is canceled less than 24 hours in advance, or if our technician arrives on-site and is unable to perform the service due to customer-related issues (no access, vehicle not present, etc.), the customer will be charged Minimum Fee:
Minimum Fee = service-call fee, plus one (1) hour of labor (based on the current service call fee and hourly labor rate at the time of the scheduled service).
3. Reason for Policy
Mobilizing a heavy-duty repair technician involves significant planning, travel time, and resource allocation. Short-notice cancellations prevent us from filling the time slot and impacts our ability to serve other customers efficiently.
4. How to Cancel
To avoid cancellation charges, cancellations must be submitted via:
- Phone call to dispatch; or
- Text message to our dispatch line with receipt confirmation; or
- Email (timestamp must show at least 24 hours’ notice) with receipt confirmation.
5. Acceptance of Policy
By scheduling a service appointment, the customer acknowledges and agrees to this cancellation policy.